Mail Pol­icy

Lim­its
There is a 500 out­go­ing email hourly limit per domain. This limit is also applied towards Mail­man. If you send over this amount in any hour, most of the e-mails will bounce back with an unde­liv­er­able error. If this occurs, it will then take some time for your account to be able to send again so we rec­om­mend wait­ing at least 1 hour after this issue occurs to begin send­ing email again.

Many of our servers have a limit of 30 POP3/IMAP checks per hour per IP address. If you go over this you’re likely to get a wrong pass­word error mes­sage or an error stat­ing “login incor­rect”. If this occurs, please wait an hour and it will auto­mat­i­cally unblock you. To pre­vent this from hap­pen­ing again, please make sure to dis­able auto check­ing or at least set it to some­thing higher such as once every 10 minutes.

Any mail­ing list larger than 5,000 addresses will require a ded­i­cated host­ing solu­tion. Note: Divid­ing one large list into smaller lists to get below this limit is not allowed.

There is also a limit to the num­ber of Mail­man mail­ing lists per­mit­ted as per listed in your cPanel display

Mail­ing Lists Rules
1. Any time you’re send­ing a mes­sage no mat­ter how large your e-mail list is you must throt­tle it. We rec­om­mend you throt­tle it to at the very least send­ing 1 email every 10 sec­onds. (Send­ing 1 every 10 sec­onds would send 360 emails within 1 hour, keep­ing you below the 500 out­go­ing email limit.) If the mail­ing list soft­ware you’re using does not allow you to throt­tle you must switch to an appli­ca­tion or script that will. We rec­om­mend PHPList, which can be found in your CPanel under Fantastico.

IMPORTANT: If you do not throt­tle and you try send­ing 500 emails, the server will try send­ing all 500 in 1 sec­ond which is not pos­si­ble on the servers. This will cause a very high load on the server and the entire server will be slug­gish, poten­tially affect­ing your site and ser­vice, until this send­ing process is com­pleted. It is our desire to keep the server up and run­ning with­out being slug­gish or expe­ri­enc­ing issues. Any­one who causes the server’s load to go high will be sus­pended and the process will be ter­mi­nated. If you choose not to throt­tle, you will most likely be sus­pended for crash­ing the server.

2. Any mail­ing list over 900 email addresses is only allowed to be sent to dur­ing off-peak times to pre­vent high server loads. Off peak times qual­ify as all day Sat­ur­day and Sun­day, and 1AM — 8AM East­ern Stan­dard Time, Mon­day through Friday.

3. The list must be a Dou­ble Opt-In list. This means a user has sub­scribed for a newslet­ter or other email mar­ket­ing mes­sages by explic­itly request­ing it and con­firm­ing the email address to be their own. Con­fir­ma­tion is usu­ally done by respond­ing to a notification/confirmation email sent to the email address the end user spec­i­fied. The dou­ble opt-in method elim­i­nates the chance of abuse where some­body sub­mits some­one else’s email address with­out their knowl­edge and against their will. You will not be per­mit­ted to mail any mail­ing list that you were given or pur­chased. In doing so, this will also be con­sid­ered spam­ming and may result in ter­mi­na­tion of the offend­ing account.

4. Any unso­licited e-mail being sent will result in sus­pen­sion or ter­mi­na­tion of the offend­ing account. We take a zero tol­er­ance stance against send­ing of unso­licited e-mail and other forms of spam.

5. Any mailling list MUST com­ply with all guide­lines set forth by the United States gov­ern­ment. These can be found at http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.htm .

6. No direct SMTP mail­ers are allowed. An exam­ple of this would be a Dark­mailer or The Bat!. Any mail should be sent through the local mail server/MTA for fur­ther deliv­ery by the server and not done directly by scripts